Shipping policy
Order Processing Time
After your order is successfully placed, please allow 1–3 business days for order processing before shipment.
If you have any questions or special requests regarding your order, we encourage you to contact our customer service team as soon as possible so we can assist you promptly.
Shipping & Delivery
Please note that delivery times may vary depending on your location and distance from our warehouse.
Orders are not shipped or delivered on weekends or public holidays.
In the event of high order volumes, shipments may be delayed by a few additional days. Please allow extra time in transit for delivery. If there is a significant delay in shipping your order, we will notify you via email.
In rare cases such as severe weather conditions or other force majeure events, shipping may be delayed by 5–7 business days. We sincerely apologize for any inconvenience caused by such circumstances and appreciate your understanding. If you have concerns about shipping timelines, please contact our customer service team directly.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, which will include your tracking number(s).
Tracking information is typically updated within 24 hours after shipment.
If your tracking information has not been updated within 48 hours, please contact us at support@bestmow.com.
Shipping Information Accuracy
Please ensure that all shipping information provided is complete and accurate.
BESTMOW is not responsible for losses including, but not limited to, missing parcels, package damage, delivery delays, or other issues resulting from incorrect shipping information provided by the customer.
We do not ship to P.O. Boxes or APO/FPO/DPO addresses.
Damaged or Lost Packages
If you receive a damaged package, please contact BESTMOW Support within 5 business days at support@bestmow.com.
While we are not responsible for losses caused by the shipping carrier—including missing parcels, damage, or delays—we will assist you in contacting the carrier to file a claim if needed.
Please retain all original packaging and damaged items, as they may be required for claim processing.
