The mower needs a fairly clear view of the sky—at least 60 degrees open—for it to work properly. If the area is fully covered or surrounded by tall trees or buildings, it might not perform well.

While many customers can install it themselves, if you are elderly, disabled, or unable to safely lift 48 pounds, we recommend having someone assist you with the unboxing and setup.

Yes—it uses RTK technology for super-precise positioning, so you’ll need an RTK base antenna set up at home in a good spot. If you already have one nearby or access to a third-party RTK device, that works too! This setup helps the mower stay accurate and efficient while it works.

Absolutely — BESTMOW is designed to handle slopes up to 23° (that’s about a 45% incline). If your lawn stays within that range, you’re good to go!

Yes, for the best performance, make sure the charging station is set up in a spot with strong RTK and Wi-Fi signals. A solid connection helps the mower stay precise and connected while it’s working and charging.

The mower can manage multiple work areas with ease! For the best performance, we recommend keeping it to 10 zones. This helps ensure smooth operation and reliable mapping across your lawn.

If more than half of your yard is fully shaded during summer, especially by dense tree cover, the mower might not perform at its best. It’s designed to work with a clear view of the sky—so if that’s not the case, we recommend chatting with us first to find the best setup for your lawn!

BESTMOW is designed to be your autonomous lawn partner. On a single full charge, it can cover over 4,000 square feet. But it doesn’t stop there — with regular charging cycles, it can maintain a total area of up to 1.5 acres (approximately 65,340 square feet) week after week. Whether you have a modest yard or a sprawling lawn, BESTMOW adjusts its schedule to keep your turf perfectly trimmed.

You get either 15 or 30 days of free cancellation, depending on your plan. If you choose to cancel during an active month, charges are only refundable in cases of mechanical failure or product defect. The subscription covers not only the mower, but also free blade replacements, battery swaps, software upgrades, and device replacements as needed. No hidden fees.

Have 1.5 acres? BESTMOW can maintain it within the week with routine daily mowing sessions. If your property is smaller, mowing will take less time. One unique advantage of the BESTMOW subscription is ongoing hardware upgrades — when we improve the product, you get the new version automatically, so your mowing time may decrease even more over time.

BESTMOW units ship quickly within the U.S. or Canada depending on your proximity to one of our regional distribution centers, your order will arrive in 7 to 10 business days max. As demand spikes during the mowing season, we recommend ordering early to avoid delays and secure your unit.

On a single charge, BESTMOW can mow four hours depending on terrain and grass height. As part of the subscription, you’ll never worry about battery replacements — they’re included for free. For non-subscribers, replacing a battery typically costs $100–$200. With us, it’s “Why mow? Let BESTMOW!”

Absolutely. BESTMOW is compatible with both warm- and cool-season grasses, and lets you set mowing heights between 1 to 4 inches. It’s designed to leave a clean, uniform cut without patchiness or missed corners, thanks to its smart navigation and cutting system.

With its advanced microprocessor and AI-driven software, BESTMOW navigates complex lawns with trees, pools, slopes, and multi-zone layouts. Like ChatGPT learns as you talk to it, BESTMOW learns your yard’s layout with every mow, improving over time. It’s built to adapt to changing conditions while delivering consistent performance.

The BestMow T100 uses advanced RTK positioning and 4 built-in cameras, making it perfect for open lawns—ideally with at least 50% of the sky clear from trees or buildings.

Have a yard with more shade or obstacles? No worries—we’re working on a new visual positioning upgrade designed for those tougher environments, expected to launch around July–August 2025!

BestMow can mow up to around 800㎡ per day, making it great for lawns up to 5000㎡ in total. You can set up to 10 different maps for separate zones or areas, so it’s flexible enough to manage a variety of lawn layouts!

BestMow T100 is designed for regular maintenance, so it works best when the grass is kept in check. If the grass is over 10cm and really dense, it might struggle a bit. However, for grass up to 15cm, you can still mow effectively by temporarily turning off obstacle avoidance. For best results, we recommend keeping your lawn trimmed regularly!

Yes—BestMow needs a stable internet connection to stay smart and connected. Right now, it works with 2.4G Wi-Fi networks that have the repeater function enabled. Just make sure your home has a steady internet connection and a 2.4G Wi-Fi router, and you’ll be all set!

Thanks to its subscription model, BESTMOW is virtually worry-free when it comes to product lifespan. Any performance issues, breakdowns, or wear-and-tear scenarios are fully covered. We test every model rigorously before shipping, and we use only high-quality components. Plus, free replacements and upgrades are part of your subscription — meaning you’re always using our best version.

Not at all. When you purchase a subscription, we help you with property mapping support — our team will help you configure BESTMOW to your unique lawn layout. The device works seamlessly with the BESTMOW mobile app, which is available for both iOS and Android. No technical expertise is required — just plug it in, sync the app, and let BESTMOW do the rest.

BestMow includes three main parts: the robotic mower, a charging station, and an RTK base station.

• RTK should be placed in a wide-open spot with a clear view of the sky and a strong Wi-Fi signal.
  
• charging station also needs good Wi-Fi, and it’s best to avoid installing it under eaves or roof overhangs—give it some open space so it can work smoothly.
  

With the right setup, BestMow runs like a dream!

In some areas, yes! BestMow supports RTK-free installation in select regions. If you’re interested in this option, just reach out to our customer service team first—they’ll be happy to check if it’s available in your location and guide you through the setup.